rentals process & Policies

How it works


STEP ONE:

Create a wishlist

Put together a wishlist of all the items you want by clicking the <3 on the item. Add in your event date, location and point of contact. Press submit!

STEP TWO:

Booking Process

The ERBB team will review your order and make sure everything is available for your requested date. You will then receive an emailed proposal for the items you would like to rent out within 3-5 business days. After you review you will sign and pay a 50% retainer for your event.


STEP THREE:

Confirmation

We know that quantities and guest counts change so we follow back up 5 weeks before your event to double check amounts. At this time we can add to the initial quote if necessary. We will confirm delivery time frames, finalize the order and answer any additional questions. The final payment will be due 30 days before the event.


STEP four:

Delivery Day

We will text your point of contact 30 mins before the event to let them know we are coming. An ERBB team member will unload rental items. Set up services can be requested for an additional fee.


STEP five:

Strike / tear down

A ERBB team member will show up at the agreed upon time to collect all rental items. Please refer to the FAQs section below for cleaning procedures of items. If anything is missing or broken we will follow up on the replacement measures.

Got questions?

Got questions?

Please send us an email with any questions you may have here

Not sure where to start when it comes to designing your event? Emily can help! We just need guest count, budget, a Pinterest board of inspo, and location. From that info we can help you design the event of your dreams!

 FAQs

Cleaning Policies

Do we need to wash the linen?

No. Each linen has a specific way that it must be handled. The ERBB team will give laundry bags to clients who book linen. You will place them in there to be picked up and handled by our team.

Do we need to wash the tabletop accessories like plates, glassware, etc.?

All of these must be wiped free of debris and food particles. Glasses must be rinsed or placed top down in the provided dish racks. Silverware will be returned in the provided dish racks. The ERBB team will handle the sanitation.

How do we handle Candles?

Please place a small amount of water at the bottom of the hurricane vases before lighting the candle. This will alleviate some of the dripping wax from sticking to the bottom of the vase. Please wait to move the candles after extinguishing the flame to let the wax harden. All lit taper candles on our linen require a taper candle hurricane cover in attempt to not burn holes into the linen or have wax spill.

All LED candles should be returned turned off to save the battery life.

are you ready?

BOOK Your PROJECT